The programme focuses on planning and managing the introduction and facilitation of change. Particular
emphasis is on the development of creative and flexible approaches, and on managing emerging
opportunities and challenges.

The programme focuses on the performance outcomes, skills and knowledge required to develop and
monitor implementation of the operational plan to provide efficient and effective workplace practices within
the organisation’s productivity and profitability plans.

This programme describes the performance outcomes, skills and knowledge required to encourage
and support the development of a learning environment in which work and learning come together.

This programme will provide you with up-to-date health and safety knowledge in regards to accident and
incident procedures, hazards, isolation, minimization and elimination. Safe food preparation will also be
covered so participants will have an in-depth understanding of how to take care of themselves,
co-workers and customer when at work.

The programme places emphasis on the outcomes that are required by managers to facilitate all aspects of
team work within the organisation. It involves taking a leadership role in the development of team plans,
leading and facilitating team work and actively engaging with the management of the organisation.