This programme emphasises the development of strategies to manage organisational systems
that ensure products and services are delivered and maintained to standards agreed by the organisation
and the customer.

Emphasis is on understanding and describing the performance outcomes, skills and knowledge required to
manage the performance of staff who report to them directly. Development of key result areas and key
performance indicators and standards, coupled with regular and timely coaching and feedback, provide
the basis for performance management.

This programme places emphasis on planning and implementing financial management approaches,
supporting team members whose role involves aspects on financial management, monitoring and
controlling finances and reviewing and evaluating the effectiveness of financial management processes.

This programme places emphasis on identifying risks, analysing and evaluating risks, treating risk,
monitoring and reviewing the effectiveness of treatment of the risks. Risk management processes aim to
minimise potential adverse impacts and maximise continuity of operations.