PROGRAMME OBJECTIVE
This programme emphasises the development of strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation and the customer.
TARGET GROUP
The course is designed to benefit middle to senior managers with five (5) years or more management experience.
LEARNING BENEFITS
After completion of this programme, the participants should be able to:
• Understand Your Customers
• Meet Customer Needs
• Build Customer Relationships
• Manage Customer Complaints
TRAINING STRUCTURE
This programme is presented by an accredited consultant trainer, experienced and qualified in corporate management and skill development training. It is highly participatory, practical and involves small group exercises and discussions as well as case studies. There is on-going feedback and support.
TRAINER
Richard Millar. Accredited with NTC, NZIM and NZQA
DURATION
1 Day
VENUE
Port Moresby Country Club, Port Moresby, Papua New Guinea
COST
K1, 800 per person (Required: One off cost of K250 for Management Textbook)
IN-HOUSE CUSTOMISING
Programme is suitable for In-house group or team training. The contents can be customized to suit
operational practices and management styles. In-house cost applies.
OTHER REQUIREMENTS
• Maximum of 10 participants per course
• Purchase of the text book is compulsory and as additional cost
• Text book; Management Theory and Practice by Kris Cole, available with PNGIM
PNGIM MANAGEMENT EXCELLENCE AWARD
• Training outside of Port Moresby is negotiable with conditions
• A GOLD AWARD will be given after completion of 10 choice courses
Needing a specially prepared course for your team and company?
Get in touch by sharing your requirement(s).
