Preparing staff, supervisors and managers to contribute to business strategy by identifying improvements to current business practices and to allow them to support or even lead the change process.

To be able to quickly identify staff training gaps in knowledge, skills and attitude as well as learning to identify
training needs, and coach and train staff and give correct feedback in a positive and assertive manner.

To help staff identify learning behavioural styles of staff, peers, clients and customers, in order to build better
relationship, communicate more effectively and promote feedback.

To enable supervisors, team leaders and managers to build teamwork and reduce conflict within teams. To be able to motivate a team to achieve the organisation goals and h how to set clear expectations for team members.

To allow supervisors, team leaders and managers to revisit foundations of leadership in a non-threatening enjoyable workshop environment. The workshop will ensure your leaders are working on the right activities, supporting their peers in the organisation and making the most of their team’s skills and knowledge