Many organisations are becoming even more customer focused than ever. Customers in a hospitality
environment remember the last experience they had with their point of contact. The reception staffs are usually
the first point of contact. The first impression are often the „most‟ impression. Unhappy customers will
always tell their story to many people.

Many organisations are becoming even more customer focused than ever. Customers in a hospitality
environment remember the last experience they had with their point of contact. Housekeeping staff are
sometimes that point of contact. Unhappy customers will always tell their story to many people.

Many organisations are becoming even more customer focused than ever. Customers in a hospitality
environment remember the last experience they had with their point of contact. Waiters and waitresses
are more often that point of contact. Unhappy customers will always tell their story to many people.
Therefore maintaining the consistent high standard of service is the key to winning the hearts and
minds of our customers in this environment.

Many organisations are becoming even more customer focused than ever. Customers in a hospitality
environment remember the last experience they had with their point of contact and/or food beverages
consumed. Kitchen staff must consider menu options, Kitchen equipment, hygiene and safety and
presentation of food.

Therefore maintaining the consistent high standard of service is the key to winning the hearts
and minds of our customers in this environment.