PROGRAMME OBJECTIVE
Many organisations are becoming even more customer focused than ever. Customers in a hospitality environment remember the last experience they had with their point of contact. The reception staffs are usually the first point of contact. The first impression are often the ‘most’ impression. Unhappy customers will always tell their story to many people.
TARGET GROUP
The course is valuable for anyone who works in reception or front office of a hotel or guest house where accommodation and other guest services is provided to customers
TRAINING STRUCTURE
This programme is presented by an accredited trainer, experienced and qualified in corporate management and skill development training. Training is done On-the-job on site and highly practical, where, individual feedback is required. A ‘tips’ check-sheet is provided to assist participants to use daily at their workplaces.
LEARNING BENEFITS
As result of this workshop, participants will be able to:
• Understand the duties & responsibilities of the front office role
• Appreciate the need to work with other staff (housekeeping, restaurant etc)
• Understand the need to welcome guests
• Recognise the importance of accurate customer bookings
• Importance of recording all guests charges and handling money
• Ensure “check-out’ of the customers is professional
DURATION
1 Day
IN-HOUSE CUSTOMISING
This programme can be customised to suit the needs of an organisation for team/ group training.
In-house cost applies. Training outside of Port Moresby is negotiable with conditions.
Needing a specially prepared course for your team and company?
Get in touch by sharing your requirement(s).
