KNOW YOUR PEOPLE
PROGRAMME OBJECTIVE
To help staff identify learning behavioural styles of staff, peers, clients and customers, in order to build better relationship, communicate more effectively and promote feedback.
PROGRAMME OBJECTIVE
To help staff identify learning behavioural styles of staff, peers, clients and customers, in order to build better relationship, communicate more effectively and promote feedback.
TARGET GROUP
New managers, Team Leaders and experienced managers.
LEARNING BENEFITS
After completion of this programme, the participants will be able to:
• Understand and use introversion and extroversion to achieve your potential.
• Recognise your and other peoples, listening style.
• Recognise a person’s preferred learning style in under 1 minute.
• Practice visual acuity when developing relationships.
• Create rapport using Match – Pace – Lead method.
• Identify Behaviour styles.
• Develop strategies to work with behavioural styles that are different to your own.
• Build trust using the DISC trust model.
• Understand and diffuse the drama cycle.
TRAINING STRUCTURE
This programme is presented by two NTC accredited trainers with significant experience in training, coaching and mentoring in complex organisations. The programme is highly experiential, focussing on practical skills and strategies for the workplace. Participants will work in small groups to develop tactics to take back to the workplace to immediately make a difference. The program includes handouts and opportunity for participants to work with the facilitators, one on one, to develop personal coaching tips.
TRAINER
Mark Jones, Accredited with the National Training Council (NTC) of PNG
DURATION
1 Day
VENUE
The Lamana Hotel, Port Moresby, Papua New Guinea
COST
K1, 800 per person, day meal and coffee / tea
IN-HOUSE CUSTOMISING
The Program is suitable for in-house or team training. The contents of the course can be customised to suit individual organisations’ operational practices and management styles as well as staffing learning needs. In-house cost applies.
OTHER REQUIREMENTS
• Maximum of 10 participants per course
• Purchase of the text book is compulsory and as additional cost
• Text book; Management Theory and Practice by Kris Cole, available with PNGIM
PNGIM MANAGEMENT EXCELLENCE AWARD
• Training outside of Port Moresby is negotiable with conditions
• A GOLD AWARD will be given after completion of 10 choice courses
Needing a specially prepared course for your team and company?
Get in touch by sharing your requirement(s).
